Salesforce has launched a completely rebuilt version of Slackbot powered by Anthropic’s Claude AI.
This is a full-blown AI agent that can search through your company’s data, draft documents, and take actions on your behalf.
The enhanced Slackbot launched as a general release for Business+ and Enterprise+ customers. Unlike traditional chatbots that simply respond to queries, this rebuilt assistant operates as an AI agent that learns from workplace conversations and proactively assists with complex tasks across multiple systems. Think of it as having a brilliant colleague who never sleeps and knows everything about your company.
It follows on from October 2025, when Salesforce took a decisive step in the enterprise AI race with the official launch of Agentforce 360, a platform designed to make intelligent agents a standard feature of everyday business operations.
During internal testing at Salesforce, the results were good. Over 53,000 of their 80,000 employees tried the new Slackbot, with 80% continuing to use it regularly.
Employees reported saving between two and 20 hours per week using the AI assistant. One pilot customer, Beast Industries, witnessed employees save at least 90 minutes daily. When you scale that up, Salesforce’s internal AI deployment is projected to save 500,000 hours annually—that’s like adding hundreds of full-time employees without hiring anyone.
“I’ll put my phone down for 10 minutes and come back to 30 or 40 messages, so I just ask Slackbot and it tells me what we decided, why, and what I need to do. It’s like an assistant who’s paying attention when I’m not,” said Spencer (no last name given), Creative Supervisor, Beast Industries.
The rebuilt Slackbot runs on Claude, Anthropic’s advanced language model, specifically chosen for its compliance capabilities including FedRAMP Moderate certification for government customers. Salesforce plans to expand beyond Anthropic soon, with Google Gemini and potentially OpenAI integration coming.
The assistant can synthesize information across multiple sources, generate shared documents in Slack Canvas, and take actions on behalf of users. It operates within the conversational flow where work actually happens. Salesforce calls this the “proximity and convenience” advantage.
Timeline and capabilities coming next
The enhanced Slackbot rollout began on Jan. 13 and will reach all eligible Business+ and Enterprise+ customers by the end of February, with mobile capabilities completing by Mar. 3. The service comes at no additional cost for existing premium plan customers—a move that could accelerate enterprise adoption.
Current features include calendar reading and document analysis, while upcoming capabilities will include meeting booking and image generation. Salesforce envisions this as just the beginning, positioning Slackbot as a “super agent” that will coordinate with other AI agents across organizations, essentially creating an AI-powered nervous system for enterprise work.
Why this represents a fundamental shift in enterprise AI
The implications extend far beyond simple productivity gains. Salesforce believes the future of enterprise work is fundamentally conversational, with employees interacting with AI through natural language rather than traditional interfaces. The company is developing proactive information surfacing and intent-based interfaces that could revolutionize how people interact with business software.
With enterprises increasingly demanding AI solutions that integrate seamlessly into existing workflows rather than requiring new platforms, Salesforce’s approach could be a strategic masterstroke. By embedding intelligence directly into communication channels where work already flows, they’re removing the friction that has held back AI adoption in other organizations.
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